Terms of service

Welcome to Vithania Life Sciences. This website is operated by Vithania Life Sciences Private Limited (“Vithania”, “we”, “our”, or “us”).

By accessing or using our website, purchasing our products, or using any of our services, you (“you”, “user”, or “customer”) agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or guidelines referenced on our website.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or services.

1. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, store, and protect your personal information.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a contract under applicable Indian law, including the Indian Contract Act, 1872, to use this website and place orders.

If you are under 18 years of age, you may use this website only with the involvement and supervision of a parent or legal guardian.

3. Use of Website

All content available on this website is provided for general information purposes and may be changed or updated without prior notice.

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, we do not guarantee that all information, including product descriptions, pricing, images, availability, or other content, will always be complete, accurate, or error-free.

You are responsible for ensuring that any product you purchase is suitable for your intended use.

Unauthorised access, misuse, tampering, interference with the website, or infringement of our rights may result in suspension of access and/or legal action where applicable.

4. Intellectual Property

All content available on this website, including but not limited to text, photographs, product images, graphics, logos, designs, trademarks, videos, icons, and website layouts, is owned by or licensed to Vithania Life Sciences Private Limited, unless otherwise stated.

Such content is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, sell, or commercially exploit any part of our website or its content without our prior written permission.

5. Products and Services

Certain products may be available exclusively through our website and may be subject to limited availability.

We reserve the right to:

Limit the quantity of products purchased by a customer.
Restrict or refuse sales to certain locations where necessary.
Cancel or modify orders due to stock availability, pricing errors, technical errors, or other legitimate reasons.
Change product descriptions, packaging, specifications, prices, or availability without prior notice.

We make reasonable efforts to display product images and colours accurately. However, the actual appearance of a product may vary depending on your device, screen settings, lighting, or other factors.

Our products are intended for personal use unless otherwise specified. Resale or commercial distribution without our prior written consent is not permitted.

6. Product and Wellness Disclaimer

Vithania Life Sciences offers wellness products based on Ayurvedic and integrative wellness traditions.

Individual experiences and results may vary. Information provided on this website is intended for general informational and wellness purposes and should not be considered medical advice, diagnosis, or treatment.

Customers with allergies, sensitivities, existing medical conditions, or concerns regarding the use of any product should carefully review the ingredients and consult a qualified healthcare professional before use.

Where appropriate, a patch test is recommended before using products on the skin. Discontinue use if irritation, discomfort, or an adverse reaction occurs.

7. Orders, Pricing, and Payments

By placing an order, you confirm that all information provided by you, including your name, billing details, shipping address, email address, and phone number, is accurate and complete.

We accept payments through the payment methods and gateways made available on our website, which may include credit/debit cards, UPI, wallets, net banking, or other available methods.

We reserve the right to refuse, cancel, or hold an order where:

Payment cannot be successfully processed.
There is a suspected fraudulent or unauthorised transaction.
Incorrect pricing or product information has been displayed.
The product is unavailable.
The order appears to violate these Terms or applicable law.

Product prices may be changed at any time without prior notice.

8. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

Recipient's full name
Complete delivery address
PIN code
Email address
Contact number

Please carefully verify your delivery details before placing an order.

To the extent permitted by applicable law, we will not be responsible for delays, failed deliveries, returns, or additional delivery charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

9. Changes to Delivery Details

Customers may contact us to request changes to their delivery address or order information after placing an order.

We will make reasonable efforts to accommodate such requests. However, changes may not be possible once an order has been processed, packed, handed over to the delivery partner, or dispatched.

10. Delivery Attempts

Orders are delivered to the address provided by the customer through our designated delivery partners.

Customers are responsible for being available to receive their orders or making suitable arrangements for delivery.

If delivery cannot be completed because:

The customer is unavailable;
The address is incorrect or incomplete;
The customer refuses or fails to accept the package;
The contact information provided is incorrect; or
Other circumstances attributable to the customer occur.

The order may be returned to us.

Any applicable re-delivery or return charges may be charged to the customer, where permitted by applicable law and our applicable policies.

11. Delivery Timelines

We will make reasonable efforts to deliver orders within the estimated delivery timeframe displayed at the time of purchase.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:

Courier or logistics delays
Weather conditions
Transportation disruptions
Strikes or labour disruptions
Natural disasters
Government restrictions
Public emergencies
Other unforeseen circumstances

Any rights or remedies available to customers in relation to delayed or failed delivery will be handled in accordance with our applicable policies and Indian law.

12. Orders Marked as Delivered

If an order is marked as delivered by the delivery partner but you have not received it, please contact us as soon as reasonably possible.

We may coordinate with the delivery partner to investigate the delivery status and determine an appropriate resolution in accordance with our policies and applicable law.

13. Damaged or Incorrect Products

Please inspect your order promptly after receiving it.

If you receive a damaged, defective, missing, or incorrect product, please contact us as soon as possible.

To help us investigate the issue, we may request photographs, videos, order details, packaging information, or other relevant information.

Approved returns, replacements, or refunds will be handled in accordance with our applicable Return & Refund Policy and applicable law.

14. Returns and Refunds

Returns, replacements, cancellations, and refunds are subject to our Return & Refund Policy and applicable law.

Where a refund is approved, it will generally be processed using the original payment method or another permitted payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment gateway, or financial institution.

15. Cancellations

Order cancellations are subject to our applicable cancellation and return policies.

We may cancel an order where there is:

A pricing or product information error;
Insufficient product availability;
A payment failure;
Suspected fraud or misuse;
An inability to deliver to the provided address; or
Any other legitimate operational or legal reason.

Where applicable, amounts paid for a cancelled order will be refunded in accordance with our refund policy and applicable law.

16. Submissions and Feedback

If you submit suggestions, reviews, comments, ideas, or other feedback to us, you agree that such submissions may be used by us for legitimate business purposes, subject to applicable law.

You are responsible for ensuring that your submissions:

Are accurate and lawful;
Do not contain defamatory or harmful content;
Do not violate another person's privacy;
Do not infringe any third-party intellectual property rights; and
Do not contain unlawful or offensive material.

We reserve the right to remove or edit submissions that violate these requirements or our policies.

17. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment providers, delivery services, or other services.

These links are provided for convenience. Vithania Life Sciences does not control and is not responsible for the content, availability, privacy practices, security, or operations of third-party websites or services.

Your use of third-party services is subject to their respective terms and policies.

18. Promotions and Discounts

We may offer promotional campaigns, discounts, coupons, contests, special offers, or other promotional activities from time to time.

Individual promotions may be subject to additional terms and conditions.

Where the terms of a specific promotion conflict with these Terms of Service, the specific promotional terms will apply to that promotion.

We reserve the right to modify, suspend, or withdraw any promotion where permitted by applicable law.

19. Limitation of Responsibility

To the extent permitted by applicable law, Vithania Life Sciences will not be responsible for losses, delays, or failures resulting from circumstances beyond our reasonable control.

This may include website interruptions, courier delays, natural disasters, government restrictions, technical failures, communication failures, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable Indian law.

20. Website Availability

We aim to provide a reliable and secure website experience. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, restrict, or modify access to the website for maintenance, updates, security reasons, technical issues, or other legitimate purposes.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Vithania Life Sciences Private Limited, its employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from your:

Violation of these Terms;
Misuse of the website;
Violation of applicable law; or
Infringement of third-party rights.

22. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or relating to these Terms, our website, products, or services shall be subject to the jurisdiction of the competent courts in Puducherry, India.

23. Termination

We reserve the right to suspend or terminate your access to our website or services if you violate these Terms or engage in activities that may create legal, security, or operational risks.

We may also cancel pending orders where reasonably necessary for legal, security, fraud-prevention, or operational reasons.

24. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be published on this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

We encourage you to review this page periodically for any updates.